Shipping policy

Shipping Policy

Where we ship
We ship to residential and commercial addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, P.O. boxes, or international destinations.

Shipping costs

  • Free shipping on orders of $5,000 or more (before tax).
  • Orders under $5,000 have a flat $249 freight charge.

Your shipping cost is shown at checkout before you pay.

Processing and lead times

  • In-stock finishes (Snow White D1, Vintage White D5, Tuscan Grey D7): ship within 2–3 business days of your order.
  • Custom Sherwin-Williams colors and White Oak (WS-05): made to order, with a 10–12 week lead time before shipping.
  • Orders that combine stock and made-to-order items ship together once everything is ready, unless you ask us to split the shipment. Split shipments may have an additional freight charge.
  • Business days are Monday through Friday, excluding holidays.

Once your order ships, you will receive tracking information by email.

How your order is delivered
Cabinets are flat-packed (ready to assemble), palletized, and shipped by LTL freight carrier. Small orders may ship by parcel carrier instead.

  • Delivery includes a liftgate and residential service. The driver lowers the pallet to the ground at the curb, end of driveway, or the nearest accessible point.
  • Delivery does not include bringing items inside, carrying them upstairs, unpacking, assembly, or removing debris.
  • The carrier will call or email to schedule a delivery appointment. Please make sure your phone number and email are correct at checkout.
  • An adult (18+) must be present to receive and sign for the delivery.
  • Delivery access: the delivery location must be reachable by a large freight truck. If your address has limited access (a gated community, narrow street, or rural road), please contact us before ordering so we can confirm delivery options.

Inspecting your delivery
Please inspect your shipment before signing.

  • Count the boxes and check them for visible damage.
  • Note any damage or missing boxes on the delivery receipt (Bill of Lading) before signing, for example “2 boxes damaged” or “1 box missing.”
  • Take photos of any damage.
  • Contact us at thecabinetformula@gmail.com within 48 hours of delivery with your order number and photos.

Signing for a delivery without noting damage can make a freight claim much harder to process. Concealed damage found after unpacking must also be reported within 48 hours.

Missed or refused deliveries
If a scheduled delivery is missed, or the shipment is refused without a valid damage reason, the carrier may charge redelivery or storage fees. These fees are the customer’s responsibility.

Address changes
Please double-check your shipping address at checkout. Address changes after your order ships may result in additional carrier fees.

Questions
Contact us at thecabinetformula@gmail.com, Monday-Friday, 7:30am - 3:30pm pst.